Senversa collects a range of personal information in the course of its operations, for purposes that are directly related to its core functions or activities. Senversa collects personal information about you for the following reasons:
Because we need it to provide a product or service you have requested;
Because you have provided it to us;
Because of your relationship with us;
For any other purpose related to the above.
Senversa collects personal information which is given to us by you. You may do this because you wish to receive a particular service, or because you wish to give us feedback or make a complaint.
When Senversa collects personal information from you, we will generally inform you of the reason the information is being collected and how we will use it (unless the reason for collection is self-evident).
Senversa may use and disclose your personal information for the following purposes:
In providing and managing the services offered by Senversa, Senversa may need to make your information available to third party services and content providers, including providers of cloud services, website hosts, and other companies. These third parties may be located overseas in countries including the USA, Europe and Singapore.
Where possible, you may interact with Senversa anonymously should you choose to do so. For example, if you wish to provide feedback without requiring a response from Senversa, you will not be required to provide a full name or email address.
However, in some cases it will not be practicable to interact with you anonymously, or it may be impossible to provide the service you are requesting without some form of personal information.
Individuals are entitled to obtain access to records that contain personal information about them, except to the extent that Senversa is required or authorised to refuse access under any law of the Commonwealth that provides for access by persons to documents (e.g. the Freedom of Information Act 1982 (Cth)). Individuals can obtain information regarding access to records that contain personal information about them by contacting the Senversa Privacy Contact Officer (see 9. Relevant contacts below). Individuals may also seek the correction of any information held by Senversa. Senversa will take reasonable steps to ensure that the personal information it holds is accurate, relevant to its purpose, up to date, complete and not misleading.
If you think that an act or practice of Senversa has interfered with your privacy you may make a complaint to Senversa. You will need to identify yourself and provide your complaint in written form addressed to the Senversa Privacy Contact Officer (see Relevant contacts below).
The Senversa Privacy Contact Officer will investigate your complaint and will endeavour to provide a written response within 30 days of receipt of the complaint setting out Senversa’s decision.
If you are dissatisfied with Senversa’s response to your complaint you can take your complaint to the Office of the Australian Information Commissioner (see below). The Australian Information Commissioner may then investigate and attempt to conciliate the matter.
The Senversa Privacy Contact Officer:
Telephone +61 3 9606 0070
Contact the Office of the Australian Information Commissioner (OAIC):
Telephone 1300 363 992 (within Australia)
+61 2 9284 9749 (from outside Australia)