Design and deployment of a generative AI assistant

Overview

Senversa was commissioned to design and deploy a generative AI assistant for the United Nations Global Compact Network Australia (UNGCNA), with strategic support from Xero. The assistant was developed to transform how small and medium-sized enterprises (SMEs) engage with UNGCNA’s knowledge and resources – enabling rapid, contextual access to sustainability guidance and implementation tools. The project successfully delivered a fully embedded generative AI assistant tailored to UNGCNA’s strategic goals.

The assistant was built using a structured system prompt that defined its role, tone, and ethical boundaries. It prioritised Australian context, inclusive language, and professional guidance, aligning with UNGCNA’s strategic vision for AI-enabled sustainability support. 

Challenge

• Prompt Engineering and System Boundaries: Crafting a system prompt that clearly defined the assistant’s role, tone, and limitations was critical to ensuring ethical behaviour.
• Data Structuring and Ingestion: Ensuring all content was provided in clean, structured formats required close coordination.  The compilation of knowledge metadata greatly improved the systems ability to navigate resources.
• Testing Coordination: Managing UAT logistics across multiple testers and scenarios required detailed planning and collaboration between Senversa and UNGCNA.

Outcome

The project successfully delivered a fully embedded generative AI assistant tailored to UNGCNA’s strategic goals.

• Immediate Access to Resources: SMEs gained streamlined access to UNGCNA’s sustainability materials via a conversational interface, reducing barriers to engagement and accelerating adoption.
• Ethical and Inclusive Design: The assistant was engineered to avoid off-topic responses, uphold privacy, and redirect superficial compliance queries to substantive guidance. It adhered to Australian English standards and inclusive communication principles.
• Scalable and Sustainable Deployment: Chatbase was selected for its intuitive content management, flexible integration options, and transparent subscription tiers. The assistant’s architecture supports ongoing updates and expansion.
• User-Centred Testing and Refinement: UAT involved diverse testers evaluating both structured and spontaneous queries. Feedback was captured using standardised templates and used to refine the assistant’s behaviour and boundaries.
• Strategic Enablement: The assistant supports UNGCNA’s broader digital transformation agenda, including future initiatives in AI governance, staff upskilling, and public engagement.

UNA is your go-to guide for navigating responsible business, with data based on trusted UNGCNA resources and global sustainability guidance. Try it here: Our AI Assistant – UNA – UN Global Compact Network Australia