Privacy Policy
When you interact with Senversa Pty Ltd ABN 89 132 231 380 (Senversa, we, us or our), you may provide us with personal information about yourself or others.
This Privacy Policy explains how Senversa collects, holds, uses and discloses personal information when you access our website, use our services, complete a form, contact us, apply for a role, or otherwise engage with us.
Senversa is committed to protecting personal information and handling it in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
This Privacy Policy does not apply to third-party websites, plug-ins or applications that may be linked from our website. Those third parties may collect or use information in accordance with their own privacy policies. We encourage you to read the privacy policies of any third-party websites you visit.
What information does this Privacy Policy apply to?
This Privacy Policy applies to personal information collected, held, used or disclosed by Senversa.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Some information may also be sensitive information. Sensitive information can include information about health, racial or ethnic origin, political opinions, religious beliefs, professional memberships, criminal records, biometric information and other categories defined under privacy law. We only collect sensitive information where we have your consent, where it is reasonably necessary for our functions or activities, or where we are otherwise permitted or required by law to do so.
What personal information does Senversa collect?
Senversa collects personal information that is reasonably necessary for our business activities, including providing environmental, sustainability, engineering, auditing, digital and related professional services.
The types of personal information we may collect include the following.
Contact and business information
We may collect your name, organisation, role or title, postal address, email address, phone number and other contact details.
We may also collect information about your relationship with Senversa, our clients, suppliers, project partners or other people, including where this is needed to manage enquiries, conflicts of interest, proposals, projects or business relationships.
Website enquiries and forms
Some forms may ask you to describe a site, project, service need, audit requirement or other matter. The information you provide may include personal information about you or another person, and may include information about a property, site, project, organisation, client or third party.
Where a website form allows you to upload documents, we may collect and store the files you choose to provide. Please only upload information that is relevant to your enquiry. If you provide information about another person, you should ensure you have authority to do so. You should avoid uploading sensitive information unless it is necessary for your enquiry.
Website, analytics and technical information
When you use our website, we may automatically collect technical and usage information. This may include your IP address, browser type, device information, pages visited, links clicked, forms submitted, files downloaded, referral source, time spent on pages and other website interaction data.
We may use cookies, analytics tools, spam-prevention tools and similar technologies to operate the website, protect the website from misuse, understand how visitors use the website, improve website content and manage enquiries.
More information about cookies is available in our Cookie Policy.
Recruitment information
If you apply for a role with Senversa, we may collect information such as your name, contact details, CV, employment history, qualifications, education, professional memberships, right-to-work information, references, interview notes and information collected during recruitment checks.
We may receive this information directly from you, from a recruitment agency, from referees, or from other sources where permitted by law.
Supplier, contractor and project information
If you are a supplier, contractor, consultant, subcontractor, project partner or representative of a client or other organisation, we may collect information needed to manage our relationship with you. This may include contact details, business details, insurance information, qualifications, licences, project information, payment information and correspondence.
Other information you provide
We may collect personal information when you contact us by phone, email, website form, social media, at an event, through a proposal or tender process, or through other business interactions.
How does Senversa collect information?
Senversa generally collects personal information directly from you. For example, we may collect personal information when you:
- complete a website form;
- submit an enquiry;
- upload a document;
- contact us by phone or email;
- request information about our services;
- subscribe to updates or event communications;
- apply for a job;
- attend a meeting, event or webinar;
- provide information as part of a proposal, project or business relationship; or
- otherwise interact with Senversa.
We may also collect personal information from third parties where it is reasonable to do so, including from clients, suppliers, recruitment agencies, referees, public sources, professional advisers, project partners, government agencies or service providers.
When we collect personal information from you, we will generally explain why we are collecting it and how it will be used, unless this is clear from the circumstances.
Why does Senversa collect, hold, use and disclose personal information?
Senversa collects, holds, uses and discloses personal information for purposes connected with our business activities. These purposes may include:
- responding to your enquiries;
- directing your enquiry to the right Senversa person or team;
- assessing your request for services;
- preparing proposals, tenders, fee estimates or project scopes;
- providing environmental, sustainability, engineering, auditing, digital and related professional services;
- managing client, supplier, contractor and project relationships;
- communicating with you about services, projects, events, updates or opportunities;
- managing documents or supporting materials you provide;
- maintaining records of enquiries, communications, projects and business relationships;
- improving our website, services, systems and client engagement;
- conducting recruitment and employment-related processes;
- managing conflicts of interest, risk, quality, insurance, legal and compliance obligations;
- protecting the security and integrity of our website, systems and information;
- preventing spam, misuse, fraud or unauthorised access;
- meeting legal, regulatory, insurance, contractual or professional obligations;
- responding to complaints, disputes, audits, investigations or legal processes; and
- any other purpose authorised by you or permitted by law.
If you do not provide the personal information requested, we may not be able to respond to your enquiry, assess your request, provide services, progress a job application, manage a relationship with you, or meet our legal or business obligations.
Marketing communications
We may use your contact details to send you relevant Senversa updates, event information, publications or service-related communications where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe function in our emails or by contacting us.
Even if you opt out of marketing communications, we may still contact you where necessary for non-marketing purposes, such as responding to an enquiry, managing a project, providing services, or meeting legal or contractual obligations.
Website forms, uploads and enquiry management
Information submitted through website forms may be used to respond to your enquiry, assess your request, connect you with the right person or team, manage related communications, improve our services and maintain business records. Where you request information about our services, publications, events or expertise, we may also use your contact details to follow up regarding your enquiry and related services that may be relevant to your request.
If you upload supporting documents, those documents may be reviewed by Senversa personnel or service providers who need access for the relevant enquiry, project, technical, administrative, legal or business purpose.
Please do not upload documents that are not relevant to your enquiry. If documents include personal information about another person, you should ensure you are authorised to provide that information to Senversa.
Website analytics, downloads and cookies
We may collect information about how visitors use our website, including pages visited, forms submitted, files downloaded, referral source and other website interaction data.
We use this information to understand website performance, improve website content, manage enquiries, assess how clients and prospective clients engage with Senversa, support business development activities arising from website enquiries and content requests, and maintain the security and functionality of our website.
We may use cookies and similar technologies to support website functionality, analytics, user preferences, security, spam prevention and performance monitoring. You can usually manage cookies through your browser settings, although disabling cookies may affect some website functionality.
More information is available in our Cookie Policy.
Who may Senversa disclose personal information to?
Senversa may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy. This may include disclosure to:
- Senversa employees, contractors and related personnel;
- related bodies corporate or associated entities;
- clients, project partners, consultants, contractors or suppliers;
- website hosting, cloud storage, form management, analytics, spam-prevention, email, CRM, marketing and technology providers;
- professional advisers, including lawyers, auditors, insurers and accountants;
- recruitment agencies, referees and background-check providers;
- government agencies, regulators, courts, tribunals or law enforcement bodies;
- insurers or brokers;
- third parties involved in a business sale, merger, acquisition, restructure or similar transaction; and
- any other person or organisation where you have consented, or where disclosure is required or permitted by law.
We take reasonable steps to ensure that service providers and third parties who handle personal information on our behalf are required to protect that information and use it only for the purpose for which it was provided.
Overseas disclosure
Some of Senversa’s service providers, including cloud, website, analytics, security, email, CRM or technology providers, may store or access personal information outside Australia.
The countries in which overseas recipients may be located include the United States of America and countries in Europe and Singapore. Other countries may also be relevant depending on the service provider used from time to time.
Where Senversa discloses personal information to overseas recipients, we take reasonable steps to ensure that the information is handled in a manner consistent with Australian privacy requirements, including through contractual, technical and organisational safeguards where appropriate.
Use of technology and AI tools
Senversa may use technology tools, including automated systems and artificial intelligence-enabled services, to assist with enquiry management, document processing, quality assurance, analytics, administrative functions and service delivery. Where these tools are used, Senversa takes reasonable steps to ensure personal information is handled in accordance with applicable privacy laws and appropriate security controls.
Anonymity and pseudonymity
Where practicable, you may interact with Senversa anonymously or using a pseudonym.
However, in many cases it will not be practicable for us to deal with you anonymously or under a pseudonym. For example, we may need your name and contact details to respond to an enquiry, provide services, assess a job application, manage a project, or meet legal, contractual or professional obligations.
Storage and security
Senversa may store personal information in electronic or hard copy form, including in business systems, cloud platforms, email systems, document management systems, website systems and project records.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include physical, technical and administrative controls such as access restrictions, secure systems, staff training, policies, monitoring, back-ups, supplier due diligence and secure disposal processes.
No method of transmission or storage is completely secure. If you provide information to us over the internet, you do so at your own risk. Once we receive personal information, we take reasonable steps to protect it.
Data retention
Senversa retains personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required for legal, regulatory, insurance, contractual, professional, business recordkeeping or dispute-resolution purposes.
Website enquiry records and uploaded documents are retained only for as long as needed to respond to the enquiry, manage our relationship with you, meet legal or business recordkeeping requirements, resolve disputes, protect Senversa’s legitimate business interests, or otherwise comply with applicable law.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless we are required or permitted to retain it.
Access and correction
You may request access to personal information that Senversa holds about you.
You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We will respond to access and correction requests within a reasonable period. In some circumstances, we may be required or authorised by law to refuse access or correction. If we refuse a request, we will explain the reason where it is reasonable to do so.
To request access or correction, please contact the Senversa Privacy Contact Officer using the details below.
Complaints
If you believe Senversa has interfered with your privacy or breached applicable privacy laws, you may make a complaint to us.
Please provide your complaint in writing to the Senversa Privacy Contact Officer using the details below. Your complaint should include enough information for us to understand and investigate the issue.
The Senversa Privacy Contact Officer will investigate your complaint and endeavour to provide a written response within 30 days of receiving it.
If you are dissatisfied with Senversa’s response, you may contact the Office of the Australian Information Commissioner.
Relevant contacts
You can obtain further information about this Privacy Policy, or make an access, correction or complaint request, by contacting:
Senversa Privacy Contact Officer
- Telephone: +61 3 9606 0070
- Email: enquiries@senversa.com.au
You may also contact:
Office of the Australian Information Commissioner (OAIC):
- Telephone: 1300 363 992 (within Australia), +61 2 9284 9749 (from outside Australia)
- Email: enquiries@oaic.gov.au
- Website: https://www.oaic.gov.au/
Changes to this policy
We may update this Privacy Policy from time to time by uploading a revised version to our website.
The updated Privacy Policy will apply from the date it is published on our website.
Last updated: July 2026
